At Aida Farough Store, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand your options.

Returns

We accept returns within 14 days of receiving your order. To be eligible for a return, the item must be:

• Unused and in its original packaging
• In the same condition that you received it
• Accompanied by a receipt or proof of purchase

 

To start a return, please contact us at support@aidafarough.store with your order number and reason for return. We will provide instructions on how and where to send your item.

Please note:

• Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
• We do not accept returns on items marked as final sale.

 

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please notify us within 3 days of delivery by sending an email to support@aidafarough.store with photos of the damaged product and packaging. We will work with you to arrange a replacement or full refund at no extra cost.

Refunds

Once your return is received and inspected, we will send you a confirmation email. If approved, your refund will be processed and automatically applied to your original method of payment within 5–7 business days.

If you haven’t received your refund after 7 business days, please check with your bank or credit card provider. If the issue persists, contact us at support@aidafarough.store.

Exchanges

We currently do not offer direct exchanges. If you need a different item, we recommend returning the original product and placing a new order.

Cancellations

Orders may be canceled within 12 hours of purchase. Once the order has been processed or shipped, it can no longer be canceled.

To request a cancellation, please email support@aidafarough.store as soon as possible with your order number.

Non-Returnable Items

Some items are non-returnable due to hygiene or safety reasons. These include:

• Opened kitchen appliances or used products
• Perishable items (if any)
• Gift cards

 

If you’re unsure whether your item is eligible for return, feel free to reach out.

Contact Us

If you have any questions about returns or refunds, we’re here to help:

Address: 3303 Wyndham Cir, Alexandria, VA 22302
Phone: +1 254 446 5466
Email: support@aidafarough.store

We appreciate your trust in Aida Farough Store and look forward to providing you with the best customer experience.